Telephone Operator - Part Time Evenings - Communications [United States]

 

Long Island Community Hospital has served this richly diverse region as a patient-first community hospital for more than 60 years. As Long Island's only independent community hospital, we are 100% committed to becoming the community's healthcare provider of choice with our greatly enhanced services including the Knapp Cardiac Care Center, our highly-advanced heart disease diagnosis and treatment facility, our new modern surgical pavilion, our unique ER approach, and our high-touch services including women's imaging, sleep laboratory and orthopedics and more. These services are delivered with the highest level of compassion by our LI Community Hospital staff - Long Islanders with an unmistakable mix of courage and heart who care about the people right here in our community and whose sole purpose is to provide personalized comfort. For more information, go to licommunityhospital.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Telephone Operator.

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In this role, the successful candidate With some supervision, this position is responsible for processing incoming and outgoing calls as they are received. Operates telephones, public address and paging systems, and maintains records and daily logbooks.

Job Responsibilities:

• Answer and process incoming/outgoing calls as they are received.
• Transfers call to the correct person / department.
• Provides approved Medical Center patient information.
• Complies with Medical Center policies when paging overhead.
• Places calls for in-house and long-range pagers.
• Notify Medical Center departmental on-call staff as requested.
• Ensures that Administrative/Department Head staff is notified immediately.
• Activates the Medical Center’s Emergency Notification System.
• Maintains operators’ computer console
• Utilizes department’s on-call schedules using computer console.
• Maintain physicians’ house status.
• Participates in all departmental staff meetings.
• Makes recommendations regarding departmental policies and procedures.
• Assists with orientation and training of new hires.
• Encourages teamwork and a collaborative work environment.
• Communicates with staff at the change of each shift.
• Assists callers professionally, utilizing effective volume, tone, inflection and voice etiquette.
• Maintains a positive attitude towards callers, the Medical Center and all staff members.
• Conveys ideas and information clearly and correctly.
• Maintains good working relationships with all staff members.
• Responds to changes in the workplace and is able to adjust work habits accordingly.
• Demonstrates Medical Center’s Core Values at all times.

Minimum Qualifications:
To qualify you must have a High school diploma or equivalency
Ability to read and write, understand and follow written and verbal instructions
Effective communication skills ability to transmit information orally in the form of simple sentences
Professional telephone etiquette, pleasing tone, volume, inflection
Professional interpersonal skills
Ability to concentrate and pay close attention to detail for up to 80% of work time when answering, transferring and relaying calls and delivering messages

Qualified candidates must be able to effectively communicate with all levels of the organization.

Long Island Community Hospital provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

Long Island Community Hospital is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view Long Island Community Hospital's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

Required Skills

Required Experience

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