National Dispatcher [United States]

 

Job: National Dispatcher

Schedule: Sun- Thurs 1:00p-9:00p

Pay: $19-22/hr DOE

Position Overview:

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Responsible for daily dispatching of global reservations.

Responsibilities and Duties:

• Ensure that all customers are picked up on time.
• Responsible for knowing the location of all vehicles at all times while dispatching.
• Keep dispatch screen updated and coded accurately at all times.
• Communicate all changes and details with affiliate chauffeurs, coworkers, and any other appropriate personnel or customers.
• Interact with office staff, managers, clients, and chauffeurs to ensure the accommodation of and/ or special requests pertaining to certain jobs.
• Take all customer calls that include reservations, changes, or cancellations.
• Handle customer complaints immediately, courteously, and efficiently.
• Report any problems with any reservation by creating an incident report in the specific order in the Santa Cruz program.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Sign on and referral bonus program

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