Event Dispatcher, TD Garden

 

The Opportunity

Delaware North Boston Holdings is hiring an Event Dispatcher to join our team at TD Garden in Boston, Massachusetts.

Pay

Minimum pay rate: $20.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

• Monitor radio communication and log all incidents as they are called into Security Operations.
• Collaborate with Security Operations to ensure all work orders are communicated out and documented in the appropriate programs (Guest Experience Rep in 24/7; Security Ops in Vision) by end of the event.
• Open work orders as they are called in during events and provide a summary of all incidents to the Building Operations Group regarding work order status.
• Close out open work orders as they are completed.
• Monitor all Guest Experience Channels (Fan Safe Hotline, Customer Service Email, Customer Service Phone Line) throughout events and ensure all incidents are documented 24/7 and guests’ inquiries receive a response in a timely manner.
• Escalate incoming Customer Service inquiries (Fan Text, Email, and Phone) to designated Guest Experience representative.
• Handle guest complaints in a calm, courteous, and respectful manner.
• All other duties as assigned.

Qualifications

• Experience working in customer service in a fast-paced environment is preferred.
• Experience working as a dispatcher and/or in a security operations environment is a plus.
• Must be able to work nights and weekends, a minimum of 50% of events in each calendar month.
• Ability to perform simple tasks independently after being given specific instructions.

Physical Requirements

• Must be able to work in loud environments with flashing lights and lasers.
• Must be able to push or lift light weight objects.
• Must be able to use a radio with or without an ear-piece.
• Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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