Live Chat Specialist

 

We are one of the nation’s top automobile loan providers and we are searching for talented a talented customer service professional with above average communication skills for an Online Chat Customer Service opportunity. If you are skilled in the art of typing quickly, accurately and problem solving while working within a role that allows you to help our customers to build better credit and better lives, then this is the role for you!
We offer competitive pay with advancement opportunities, have a fantastic work environment, a talented team and have plenty of fun while we work. We also love the fact that we are helping people every day build better credit and better lives! Ready to join us?

• Providing a high level of customer service while responding to inbound and outbound chats/ emails and texts.
• Whether chat agents are contacted by email or live chat, they must make a continual effort to respond to customers as quickly as possible. Once they receive a message from a customer, they must listen carefully to the customer’s question or complaint before following protocol in order to resolve the issue or answer the question.

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• Provide “value-added” customer service by fielding inquiries and addressing customer questions and concerns, all within a timely manner (preferably in the moment) and with a positive attitude.
• Responding to all chats with great grammar and above average accuracy in typing your notes and responses.
• Follow all company policies and state and federal laws applicable to debt collection.
• Overcome objections and negotiate payments to help the customer regain current account status.
• Attend team meetings; support other company initiatives as needed.
• Perform other duties as assigned.

Job Type: Full-time

Pay: $18.30 - $22.04 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Office
• Remote

People with a criminal record are encouraged to apply

Work Location: Remote

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