Front Desk Agent

 

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Position Overview

Who we are

Our Hotels

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Reference

2023-4381

Your future, our legacy

Hotel

Hotel Bel-Air

Division & Department

Rooms - Front Office

Job Title

Front Desk Agent

Contract Type

Permanent

Status

Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Host you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Guest Relations Host at Hotel Bel-Air, here are just some of the great benefits you will receive:

• Medical/Dental/Vison Benefits
• Pension/401k Plan
• Sick Time
• Vacation Time
• Free Meals on Duty
• Uniform provided with complimentary laundry included
• Exclusive Access to a discount platform featuring 1000s of retailers
• Hotel Benefits
  • Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay once a year at each hotel!
  • 50% off at restaurants within all of our Dorchester Collection hotels

Guest Relations Host compensation will be $24.43 per hour.

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for with creating real connections and spending time getting to know our guests, building relationships and institutional knowledge to ensure our guests receive nothing but the best experience.
• You’ll also anticipate guest needs and build rapport with customers and sharing knowledge with the relevant teams. Proactively seeking to greet the guests throughout the hotel, especially upon arriving in the lobby and perform guest rooming. Performing check-in and check-out procedures, including reservations and financial transactions and even special occasions.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Relations Host you’ll have the opportunity to bring these to life and continue to create our legacy.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Hosts are relied upon to report these and work with several other positions to correct.
• Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard and computer mouse, near and far acuity (vision), hearing, talking. occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.
• Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

The items shared are the essence of a day in the life of a Guest Relations Host, but we’ll make sure you are provided with specifics on how we care for our hotel

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for building relationships, communication, multitasking and being detail oriented
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

English is the primary language used in our hotel. You can comfortably communicate in this language.

Position location

Job Location

USA

Location

701 Stone Canyon Road 90077 Los Angeles

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