Customer Experience Associate III

 

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About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Bilingual Customer Experience Associate III (Remote)

Pay: Up to $16.50/hr

Schedule: 40 hours a week-schedules will fall between 9:30am-6:00pm M-F CST, US RESIDENTS ONLY

1.) Training is approx. 2 weeks (could be a few days longer but that depends on the trainee)

2.) Training hours are 8:30 am - 5:00 pm CST

3.) Production schedule is 9:30 am - 6:00 pm CST

NOTE: This is a structured steady schedule- not flexible hours

Job details:

• Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.
• Obtains and/or verifies needed information for our cases by answering incoming calls
• Makes outgoing calls when further information is needed
• Documents all call information according to standard operating procedures
• Routes calls to appropriate departments
• Utilizes scripted Frequently Asked Questions to respond to caller inquiries
• Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
• All other duties as assigned.

Education and Experience

• High school diploma or equivalent
• Excellent computer navigation skills (move between multiple windows and programs)
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Outstanding customer service skills
• Excellent communication skills
• Good data entry and typing skills
• Bilingual Spanish preferred
• Ability to pass a background check

Key Competencies

• Verbal and written communication skills in both Spanish and English
• Listening skills
• Judgement
• Attention to detail
• Teamwork

Work at Home – must haves:

• Existing High-Speed Internet access
• Quiet noise free home office space, free of distractions
• 25+wpm typing speed

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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